1. Introduction
Norg by Lyntech Studio ("we", "our", or "us") operates the Norg chatbot platform. This Privacy Policy explains how we collect, use, and protect information when you use our service.
2. Information We Collect
- Account Information: Email address and password when you sign up.
- Business Information: Business name, Facebook Page details, products, and knowledge base content you provide.
- Conversation Data: Messages between your customers and the AI chatbot via Facebook Messenger.
- Usage Data: Conversation counts, analytics, and platform usage metrics.
- Payment Information: Invoice records and payment confirmation details. We do not store credit card numbers.
3. How We Use Your Information
- To provide and operate the chatbot service.
- To process AI-powered responses using your knowledge base and product catalog.
- To generate analytics and usage reports for your dashboard.
- To send billing invoices and service notifications via email.
- To improve and maintain the platform.
4. Third-Party Services
We use the following third-party services:
- Meta (Facebook): To send and receive Messenger messages on behalf of your business.
- OpenAI: To generate AI-powered chatbot responses. Message content is sent to OpenAI for processing.
- Supabase: For data storage and authentication.
- Resend: For sending transactional emails.
- Vercel: For hosting and serving the application.
5. Data Retention
We retain your data for as long as your account is active. You may request deletion of your account and associated data by contacting us. Conversation data and analytics may be retained for up to 90 days after account deletion.
6. Data Security
We implement industry-standard security measures including encrypted connections (HTTPS), secure authentication, and role-based access controls. However, no method of electronic transmission is 100% secure.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Withdraw consent for data processing.
8. Customer Data
Your customers' Facebook Messenger data (names, messages) is collected solely to provide the chatbot service. We do not sell, share, or use this data for advertising purposes. This data is accessible only to you (the business owner) and our platform.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform.